Parking FAQs

Please view our FAQs below the enquiry form. If these do not answer your question, please use our enquiry form.

General

I haven’t received a response to my PCN Challenge

We aim to process challenges within 28 days. Often we reply before this. Please allow at least 28 days before following up on your challenge.

I want to challenge my PCN

You can challenge your PCN using our eform.

I want to view an image of my PCN

You may view images of your PCN here.

You will need to enter the PCN number, starting with LH, and the vehicle registration of the vehicle.

I have been contacted by a Bailiff

Our Bailiff’s details will be on the paper work you have received.

You will need to arrange payment for your PCN through them.

Please contact them as soon as possible to avoid the charges increasing.

 

Has my car been removed to your car pound?

We may have had reason to remove your vehicle. If you think this is the case, please contact the London Council’s car tracing service, TRACE.

I want to know where the Customer Contact Centre is and when it is open

We have two customer contact centres:

Please note you will no longer be able to discuss a parking fine with a member of our team at our Customer Service Centres. This change has been made as all challenges must be made in writing by using our online web form or submitting a challenge by post. You will still be able to drop off a challenge at our customer centres.  

Brixton Customer Centre
Olive Morris House
18 Brixton Hill
London SW2 1RD

Gracefield Gardens Customer Centre
2 – 8 Gracefield Gardens
Streatham
London SW16 2ST

Please note you cannot buy or renew a permit at our Gracefield Gardens customer centre.

Opening times for our customer centres are:

• Monday: 9am to 5pm
• Tuesday: 9am to 5pm
• Wednesday: 9am to 5pm
• Thursday: 9am to 5pm (9am – 7pm at Brixton)
• Friday: 9am to 5pm
• Saturday: closed
• Sunday: closed

I want to apply for a refund for my permit

Applications for a refund can be made either by post or at one of our customer centres.

To apply for a refund by post you will need to write to us at:

Lambeth Parking Services
PO Box 51929
SW9 9YR

You will need to explain why you need a refund and enclose your permit. We will be unable to issue a refund without this.

Our refunds generally take 28 days for the application to be checked and processed.

I have a permit, but have changed my vehicle

You will need to change your permit as it is not valid for the new vehicle.

You will need to complete a new application using our online system or paper form.

Please read section 8 of the Conditions of Use on Page 4.

I have not received my permit renewal letter with my PIN number

From time to time letters go missing. If you have more than seven days left before the expiry of your permit please use the contact form. Please remember to include your permit number or vehicle registration number.

For security reasons we can only post the letter. We cannot email or give you the PIN over the phone.

If there are less than seven days left to the expiry of your permit please go to one of our customer centres.

Why has my permit been cancelled?

To prevent fraudulent applications and to ensure that all permits are awarded in accordance with the council’s parking policy, Lambeth council carries out regular random checks on all types of parking permits. If you fail these checks, you will be asked to provide proof to us that you’re entitled to a permit.  If you can’t provide this proof to us your permit will be cancelled.

To prevent this from happening, you should check your account with us and ensure that all the details you’ve provided to Lambeth is up-to-date and accurate.  For more information on what kind of documents you’ll need to provide us, please visit our website at:

www.lambeth.gov.uk/parking-transport-and-streets/parking/apply-for-a-parking-permit

I didn’t receive a renewal reminder for my Permit

As a courtesy, we endeavour to send out permit renewal letters to remind our customers that their permits are about to expire. However there are instances when our citizens might not receive these reminders.

Sending these reminders is not a statutory or legal obligation and Lambeth Council can’t be held accountable if you have forgotten to renew your permit in time.  It is the responsibility of our permit holders to make sure they’re parked correctly using a valid permit.

We recommend that you record the expiry date on your permit when you receive it so that you can create a reminder for yourself to renew your permit without relying solely on a letter from the Council to remind you to do so.

We also recommend that you regularly check your permit, just to make sure that it isn’t damaged or obscured in any way, as you might receive a Penalty Charge Notice (PCN) if it’s not legible.